SERVICES

SUPPORTING YOUR BUSINESS IS OUR BUSINESS.

Burns’ service is better today than it’s ever been. When you need to get a roaster installed or keep it running, you need fast, reliable service.

TurnKey Installation

For a smooth, efficient start-up, you can count on Burns.

What you can expect from our turnkey installation.

        • Unload and stage the equipment
        • Place the equipment
        • Assemble the system
        • Manage all utility connections
        • Install the exhaust stacks
        • Manage construction equipment rentals
        • Startup the roaster
        • Oversee safety checks
        • Commission the roaster
        • Train your staff

Service

Remote Technical Assistance

In many cases, our engineers can troubleshoot remotely. Using internet-based technology, we can access your machine online to diagnose and solve problems quickly and efficiently. Remote assistance can save you time and the cost of an on-site visit.

On-Site Assistance and Maintenance

If you have an issue that can’t be solved remotely, or if you’d like hands-on support for preventive maintenance, we’ll send a technician to your site.

Customer Service

Need to order a part, request service or have a question answered? Our knowledgeable staff is here to help.

 Need service? Call 877.683.8113 or email us at [email protected]