SERVICES

SUPPORTING YOUR BUSINESS IS OUR BUSINESS

Burns’ service is better today than it has ever been. When you need to install a roaster or keep it running, you need fast and reliable service.

Turnkey installation

For a smooth and efficient start-up, you can count on Burns.

What you can expect from our turnkey installation

        • Unload and stage the equipment
        • Place the equipment
        • Assemble the system
        • Manage all utility connections
        • Install the exhaust stacks
        • Manage the construction equipment rentals
        • Start the roaster
        • Oversee safety checks
        • Commission the roaster
        • Train your staff

Service

Remote Technical Assistance

In many cases, our engineers can troubleshoot remotely. Using internet-based technology, we can access your machine online to diagnose and solve problems quickly and efficiently. Remote assistance can save you the time and costs of an on-site visit.

On-Site Assistance and Maintenance

If you have an issue that cannot be solved remotely or if you would like hands-on support for preventive maintenance, we will send a technician to your site.

Customer Service

Need to order a part, request a service or have a question answered? Our knowledgeable staff is here to help.

 Need service? Call 877.683.8113 or email us at [email protected]