Remote Service

All our latest roasters allow remote service. Out team can connect to your roaster for various requirements.  Older roaster? Do not worry! We can also set up that system with remote capabilities.


  • Program modifications
  • Screen customisation
  • Batch report customisation
  • Troubleshooting
  • Auxiliary device integration




PC Updates

Is your roaster running on an old operating system? Microsoft terminated support for Windows 7 in January. Do not let your most important plant system become vulnerable. We can replace your current operator interface with the latest operating system.


Upgrade includes
  • PC with Intel processor
  • Wireless keyboard and mouse
  • Licensed upgrade and installation and configuration of:
  • Rockwell Factory Talk ME (and conversion existing HMI project to V11)
  • Rockwell RS Linx Classic
  • Rockwell USB Licensing Dongle
  • Curve tracking
  • Batch reporting

All the existing roast profiles are saved and introduced into the new system along with any existing batch report.

Install it yourself or have us do it on-site; the typical downtime is less than 30 min.

Pro Control Upgrade

Technology changes quickly, but the Burns roasters remain in service for many years.  Our Controls team can upgrade any roaster to Pro Controls, which is the latest in roasting technology. Update your roaster and improve your efficiency.


Features & Benefits
  • Up to nine-stage profile roasting
  • Real-time alarms & alarm history
  • Automatic/continuous OR manual batching
  • Remote plant system profile selection
  • Manual maintenance screen for equipment checkout
  • Curve-tracking control application
  • Stored curve-tracking and batch reports
  • Up to 999 roast profiles
  • ACO/pre-feat capabilities

Full Plant Controls

Burns software and control systems ensure the highest level of performance from your Burns equipment. These semi-automatic and fully automatic systems ensure a consistent and high-quality product, maximize production and can be easily integrated across your entire facility or into any process. Our control systems provide the assurance you need to grow your business when retaining control over your signature roasts.